The iPad 2 and iPad Mini sit at the low end of what we support. Unfortunately, some of our newer pages require far more memory than our early pages, and this can cause older devices to crash.
Quiver will not run on the iPhone 4, the 4th generation iPod Touch, or any of the earlier generation models of either device.
Quiver requires a backward-facing camera and Android 4.0.3 (Ice Cream Sandwich) or later.
We are aware that on some Samsung devices, Quiver has an issue where the pages are not detected. We are working on a solution to this problem.
On Android 6.0 Marshmallow there can be a problem with app permissions that will cause Quiver to not load correctly. To correct this, please go to the app settings for Quiver, and enable all the listed permissions manually. You can find these under Settings -> Apps -> Quiver -> Permissions.
• Uninstalled and then reinstalled the app
• Purchased a new device that is not yet registered to your Google Play or Apple account
• Opened Quiver on a device registered to someone else’s Google Play or Apple account
Pressing the Restore Purchases button at the bottom of the Pages screen will allow you to scan the pages you have purchased.
Neither the Apple nor the Google Play app stores will allow users to purchase the same Quiver in-app purchase twice. Users who attempt to re-purchase a page pack will not be charged for the download.
If a page has been colored too heavily, the app may not recognize the image underneath. Avoid using heavy markers that can obscure the major lines of the image. Colored pencils get the best results. Leaving part of the image (such as the background) uncolored should allow the app to recognize it, even if it is mostly obscured.
Try scanning a fresh, uncolored page. If the animation doesn’t pop up, something is wrong.
If you are unable to find a solution on this page, send us an email at firstname.lastname@example.org, including as much information as you can, the manufacturer and model number of your device, the operating system version, and the circumstances under which the failure occurred. The more information we have, the sooner we will be able to reproduce and fix the problem.